Your Privacy

Last updated October 27, 2026. Cozy Casas Rentals LLC (Cozy Casas, we) furnishes, rents and manages homes. This policy explains what we collect through our website, this booking site, our sign-in portal and our services, how we use it, and the choices you have.

What We Collect

We collect only what we need to answer you, house you and look after the homes we manage.

What you send us: your name, email, phone number and message when you use a form, email us, call or text. Guests may also share stay dates, the number of guests, who the stay is for and an employer or agency. Property providers may share a property's address, size and details.

What you enter in our rental tools: your inputs, such as a ZIP code, home size or furnishing choices, and your email if you ask us to send the results or request an account.

Stays and agreements: booking details, stay dates, agreements and messages about a stay. Card payments are handled by the booking platform or payment processor; we do not store card numbers.

Sign-in: the email address you use to sign in to the portal, and the records we share with you there.

Technical information: like most websites, our hosting and security providers record your IP address, browser type and the pages requested, to deliver the site, prevent abuse and keep it secure.

How We Use It

  • To answer your questions and send what you asked for.
  • To find you a home, arrange and look after your stay, and keep you informed.
  • To prepare proposals for property providers and to manage their homes under a signed agreement.
  • To run the portal, so each person sees only their own homes, stays or records.
  • To keep our records, meet legal, tax and accounting duties, and protect our guests, homes and business.
  • To improve our website and services.

We do not sell your personal information, and we do not share it for targeted advertising.

Who We Share It With

We share information only with the service providers and people who help us run the business, and only what they need:

  • Website and security: Webflow hosts our website, and Cloudflare runs our sign-in, rental tools and security services.
  • Website analytics: Google Analytics, only if you accept analytics cookies.
  • Email, documents and calendars: Google Workspace.
  • Bookings and listings: our booking system (Hostaway, which runs this booking site) and the platforms where homes are listed, such as Airbnb, Vrbo and Furnished Finder.
  • Payments and accounting: payment processors, our bank, and our trust accounting and bookkeeping providers.
  • People involved in a stay or a home, such as a cleaner who needs a home's address or a property provider who needs to know their home is booked. They get only what the job needs.

We may also share information when the law requires it, to protect someone's safety, or as part of a sale or reorganization of the business.

Cookies, Analytics, Maps and Fonts

With your OK, our website uses Google Analytics cookies to count visits and see which pages help; until you choose, it uses only essential storage, such as your cookie choice and display settings. We do not use advertising cookies. A cookie keeps you signed in to the portal. The homes map loads map images from OpenStreetMap and the site's fonts come from Google Fonts, so those services see your IP address when your browser asks for them. When you type a place into our Find My Home form, what you type is sent to Photon, an OpenStreetMap search service run by Komoot, to suggest places; it sees your IP address and the words you type, never your name or contact details. The booking pages run by our booking system may set their own cookies to complete a booking. Our Cookie policy lists every cookie, and Your Privacy Choices lets you change your choice at any time.

We honor Global Privacy Control: when your browser sends it, we treat it as a request to opt out of sale and sharing, and advertising cookies stay off. Because we do not track you across other websites, the site works the same whether or not your browser sends a Do Not Track signal.

Chat Assistant

When our website offers a chat assistant, it answers from the public information on the site. What you type is sent to the AI service that writes the answer, so please don't share sensitive personal information in the chat.

How Long We Keep It

We keep inquiries while we are in touch and for a reasonable time after. Requests sent from our rental tools wait in our intake system for up to 60 days before they are moved into our records or deleted. We keep stay, agreement and accounting records for as long as the law and our trust accounting duties require.

Your Choices and Rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, apart from records the law requires us to keep. You can stop marketing emails with the link in any of them, or by telling us. California residents have these rights under state law, and we will not treat you differently for using them. Your Privacy Choices gathers every choice in one place.

To make a request, email info@cozycasasrentals.com or call (619) 637-9437. We will confirm that we received it and answer within 45 days.

Security

The portal uses sign-in codes rather than passwords, each person sees only their own records, and we choose providers with strong security. No system is perfect, so please tell us right away if you think something is wrong.

Children

Our website and services are for adults. We do not knowingly collect information from children under 16. If you believe a child has sent us information, contact us and we will delete it.

Changes to This Policy

We may update this policy as our services change. The date at the top shows the latest version.

Contact Us

Email info@cozycasasrentals.com or call (619) 637-9437.